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360 DEGREE FEEDBACK

Successful organisations often find it valuable to supply managers with a 360 degree feedback. A systematized feedback from subordinates, peers, boss and customers creates a full-fledged picture of how the person is perceived both in purpose of individual growth and the organization’s monitoring of target alignment.

A 360 degrees feedback is usually experienced as a valuable and appreciated tool to support the managers' personal development. It provides a spectrum of perceptions - all of them giving an idea of how people around the leader in fact look upon her or him -independently of the best intentions.

Benefits  of a 360 degree feedback:

• Target strengths and Development Opportunities 

• Build Intelligent Action Plans

• Assist Career Development

• Aggregate Training and Development Needs

• Sustain Organization Culture Change

• Align Behaviour with Strategies

     Ask yourself the  following questions.

• If leaders need to change their behaviours to ensure the organization's future success, are they clear about exactly what they need to do differently?

• Is the behaviour of leaders in the organization sufficiently consistent with the vision and mission of the enterprise?

• Is there a formal system in place through which leaders receive information on how others perceive their behaviour  and their performance? Has it been structured to relate directly to the skills and practices most important to their job?

Our 360 degree developmental feedback system is based on a review of valid successful management behaviour. The results are boiled down into  key factors, deduced from  management theories.

The data-collecting system is electronic or paper-and-pencil administrated depending on  accessible resources.

The detailed written feedback is  accompanied by a 2 hrs counselling and structured guidance to an    action plan. (What can I do to improve my skills/knowledge/behaviours?) The feedback also permits comparison with other measured groups.

Participant in a Leadership Seminar, Osaka 1997

Recommended Reading:

M.R.Edwards & A.J.Ewen: 360º Feedback.  Amacom 1996.

R.Lepsinger & A.D.Lucia: The Art and Science of 360º Feedback.  Pfeiffer 1997

Albert Consulting has served companies such as ERICSSON, POLICE AUTHORITIES, SAS to create a customized 360 degree feedback system adapted to the companies' Leadership Model. Do the leaders in your company get a systematic feedback and do they exactly  know how they are expected to behave differently? How does your organization monitor changes in leadership behaviours?

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